PRIVACY POLICY

YOUR PRIVACY

Here at Bertram Fairbanks we take your privacy seriously. This privacy policy sets out how Bertram Fairbanks uses and protects any information that you give us when using the website.
Our website address is: www.bertramfairbanks.co.uk
Bertram Fairbanks is authorised and regulated by the Solicitors Regulation Authority No. 607832.
Bertram Fairbanks is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Bertram Fairbanks may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 7th April 2000.

HOW & WHY WE COLLECT INFORMATION?

When you visit our website, we may ask you to enter personal details such as your name, address, telephone number or email address.
If you provide us with any personal data while using this website we may use it to provide you with any information or services you have requested. We may also use it for any other purpose for which you give your consent. For example we may send you additional information about the firm or its services, if you have consented to us doing so.
We may make an analysis of site traffic, including the use of IP addresses. For further information about this, please see the ‘IP Addresses’ section below.

WILL WE DISCLOSE YOUR INFORMATION TO THIRD PARTIES?

If you contact us, your details will be treated in the strictest of confidence, and we will only use them to contact you. Should you have any queries regarding the capture, storage and use of your personal information by Bertram Fairbanks, please contact us by email or post.
Bertram Fairbanks, Belvedere House, Pynes Hill, Exeter, EX2 5WS
Email: info@bertramfairbanks.co.uk / Phone: 01392 770380

HOW DO WE PROTECT PERSONAL INFORMATION?

We use a secure server when you contact us via our websites. We take appropriate measures to ensure that the personal information disclosed to us is kept secure, accurate, and up to date. We will ensure that your personal information is kept only for so long as is necessary for the purposes for which it was collected and is securely destroyed in accordance with our data retention and disposal policy.

Other Websites
Our website may contain links to other websites. Once you have clicked on these links, we don’t have any control over the websites you visit. That means we can’t be responsible for the protection and privacy of any information that you provide when you visit these sites. To check where you stand, please check the privacy statement of any website you visit.

IP Addresses
When you visit our website, we store web server logs which show your IP address. This tells us which pages you looked at, whether the page request you made was successful and which browser you used to view the page. We use this data purely for statistical purposes. When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

WHAT IF WE HAVE INCORRECT INFORMATION ABOUT YOU?

You can request details of the personal information we hold about you. You will need to pay an official fee. If you want to make a request, please email us. If you believe that any information we are holding on you is incorrect or incomplete, please write to us or email us as soon as possible. We’ll correct your information promptly.
Bertram Fairbanks, Belvedere House, Pynes Hill, Exeter, EX2 5WS
Email: info@bertramfairbanks.co.uk / Phone: 01392 770380

HOW LONG DO WE KEEP YOUR DATA?

CHANGES

If your personal details change, please help us to keep your information up to date by notifying us. We may change the terms of this privacy statement from time to time. If we do so, we will post the changes here so please check from time to time. By continuing to use our websites you will be deemed to have accepted such changes.

COMPLAINTS

In the event that you have cause for complaint please contact us and we will follow up with you to resolve this. If you have a data privacy related complaint, you also have the option to direct your complaint to the Information Commissioner’s Office (ICO).

• You have the right to complain to us.
• You will not be charged for any time spent handling your complaint.
• You can request a copy of this complaint procedure at any time.
• We issue all clients with copy of this complaint procedure 1. On instruction of our firm. 2. When you raise a complaint.

We shall aim to deal with any complaint that we may receive promptly, fairly, openly and effectively.

We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service we have provided then you should inform us immediately, so that we can do our best to resolve the problem.

In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues at that stage.

Making a complaint will not affect how we handle your case. If you need to make a complaint, you should:

• Complain as soon as possible
• Be clear on what the issue is and how you would like it to be resolved.
• Give us up to eight weeks to resolve your complaint.

We will provide you with a written outcome following an investigation into your complaint.
If you are not happy with our outcome or we have not provided you with an outcome within 8 weeks you can contact the Legal Ombudsman.
If we cannot resolve your complaint you can speak directly to The Legal Ombudsman who can help. They will look at your complaint independently and it will not affect how we handle your case.

Before accepting a complaint for investigation, The Legal Ombudsman will check that you have tried to resolve your complaint with us first. If that has occurred, you must make your complaint to them: –
Within six months of receiving a final response to your complaint. No more than six years from the date of act/omission; or No more than three years from when you should reasonably have known there was cause for complaint.

If you would like more information about The Legal Ombudsman, please contact them on them as follows:

• Website: www.legalombudsman.org.uk
• Phone Number: 0300 555 0333 between 9am to 5pm.
• Email: enquiries@legalombudsman.org.uk

In certain circumstances, you could also refer the matter to the Solicitors Regulation Authority. This could be for things like misconduct, losing your money or treating you unfairly because of your age, a disability or other characteristic.

• Website: https://www.sra.org.uk/consumers/problems/
• Phone Number: 0370 606 2555 between 9am to 5pm.
• Online: https://www.sra.org.uk/home/contact-us/

DATA PROTECTION REGULATOR

Further information and advice about data protection is available from:
The Office of the Information Commissioner
Website: www.ico.org.uk

This policy is under regular review. This policy was last amended on 18 May 2022.

OUR VALUES

“Bertram Fairbanks are driven by the shared vision of our client’s success, not fees.”

SRA ACCREDITATION


Authorised and Regulated by the Solicitors Regulation Authority SRA Number 607832.

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